To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, set your preferences, The building blocks of relationship management, Interactions can be greatly influenced by personality preferences. The Platinum Rule is decidedly more difficult than the Golden Rule. Still, it was a clear company value for all employees to learn how their customers want to be treated and courteously provide them what they need. It can also help us recognize how the combination of individual personality preferences can be easy or frustrating, satisfying or demotivating, and complementary or conflicting. The Platinum Rule : Discover the Four Basic Business Personalities-And How They Can Lead You to Success A product of psychological research and practical application, The Platinum Rule is a proven method of connecting with anyone in the workplace. Make the conscious effort to use this information to modify your approach toward your individual employees. Evaluate individual and team performance after you implement the Platinum Rule philosophy. Remember, all staff have personal lives outside of work that ebb and flow differently. The Platinum Rule: Do unto others as they would have you do unto them. The Golden Rule vs The Platinum Rule. Care about your customer. This self-evaluation will provide a baseline of behavior from your own perspective. The Golden Rule (treat others the way you want to be treated) doesn’t work in business. Tony Alessandra asserts that The Platinum Rule, “Treat others the way they want to be treated,” recognizes what drives people is varied. AbeBooks.com: The Platinum Rule: Discover the Four Basic Business Personalities and How They Can Lead You to Success: Spine creases, wear to binding and pages from reading. Two veterans of the motivational chalk-talk circuit demonstrate how managers can better direct underlings by identifying their basic personality types. Read full review Categorize your own professional behavioral style to better understand how you see yourself. I once asked the leader of a struggling team: “What would happen if you treated your employees and colleagues the way you expect them to treat your customers?”. Give your customer what he/she wants. Learn to Practice the Platinum Rule. “Treat others as they have told you they want to be treated.” It helps with two things: It keeps us from making assumptions. Your submission was successful. To practice The Golden Rule implies that your expectations and those of your customers are the same. The Platinum Rule is a powerful tool that will serve you well in business. We’re sorry for any inconvenience this may cause. My staff only asks me when they have to say no to somebody. It opens the door to a multitude of possibilities. Fast and free shipping free returns cash on delivery available on eligible purchase. The Platinum Rule here means we flex to give them the type of information they need or want most. In the Myers-Briggs Type Indicator® (MBTI®) theory, we learn about. Says Kerpen, "The Golden Rule, as great as it is, has limitations, since all people and all situations are different. However, the Platinum Rule acknowledges that we are all different, and therefore prefer different treatment. Addressing a room of leaders, my colleague said, “You must treat people not with the Golden Rule of how you want to be treated, but rather with the Platinum Rule, which is to treat others as they would like to be treated.” This resonated with me, and I began to connect the understanding of personality type with the way we treat others and view it from a dual lens of personal competence and social competence. Your team members typically fall into one of these categories - Directors, Socializers, Thinkers, or Relators - with behavioral and personality traits that accompany these designations. This article was first published at Association for Talent Development on June 25, 2018. Type informs your self-awareness and self-management, and maintaining workplace relationships professionally subtle. Been so helpful in our firm and with our families could then take these results and compare with! Inconvenience this may cause of personality type informs your self-awareness and self-management certain,... Can give you valuable insights and tools to build stronger workplace relationships for today and for the future building and! ’ re sorry for any inconvenience this may cause at Association for Talent Development on June 25, 2018 personal. Immediately react negatively to individuals that occasionally appear to deviate from their preferences! 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